Delete your account.

1. Open the ClassFundz app or visit classfundz.com/login and sign in.
2. Go to Profile.
3. Open the Security section.
4. Tap Delete my account at the bottom and confirm with your wallet PIN.
5. You will see a confirmation that your account is scheduled for deletion in 7 days. You can cancel any time before then by signing in and tapping Cancel deletion.

If you cannot access your account, send an email to [email protected] from the email address registered on your ClassFundz account. Use the subject line Account deletion request. We will respond within 5 business days and confirm the deletion timeline.

Before processing the request, we may ask you to verify ownership of the account (for example by confirming your matric number or last transaction reference). This protects you from unauthorised deletion.

After the 7-day grace window expires, we permanently scrub the following:

• Your name (first, middle, last)
• Email address
• WhatsApp / phone number
• Profile photo
• Matric number
• Means of verification (student ID, portal screenshot, etc.)
• Wallet PIN and password hashes
• Linked virtual account numbers
• Saved bank accounts and transfer recipients
• Push notification tokens
• Authentication tokens and active sessions on every device

The account record is retained as a placeholder so historical financial transactions remain reconcilable, but it no longer contains personally identifiable information.

Some data is kept after deletion to satisfy legal, accounting and fraud prevention obligations under Nigerian law:

• Transaction history — credits, debits, purchase records, cashback ledger entries. Required for tax records and dispute resolution with our payment partners (Paystack, Flutterwave). Retained for at least seven (7) years from the transaction date.
• Webhook payloads from payment partners — needed to reconcile any payment that lands after deletion.
• Anti-fraud signals (hashed identifiers, matric number, IP address ranges associated with policy violations) — only when an account was banned or flagged for fraud, and retained only as long as needed to stop re-registration of the same actor.
• Original email and WhatsApp number — stored on the deleted user record in a separate, secured field, so we can respond to legal requests, dispute resolution and "right to data" enquiries from regulatory authorities. Not used for any other purpose.

From the moment you request deletion, we mark your account as scheduled for deletion and revoke all active sessions on your devices. During the next 7 days:

• You can sign back in solely to cancel the deletion.
• You cannot transact, withdraw, transfer, buy data or spend cashback.
• Any pending withdrawals or virtual-account deposits already in flight will continue to settle so funds are not lost.

On day 7 a scheduled job permanently scrubs the personal information listed above. After this point we cannot restore the account.

You must zero out your wallet before requesting deletion. ClassFundz cannot hold funds for a deleted account.

• Wallet balance — withdraw to your verified bank account or transfer to another ClassFundz user.
• Cashback balance — spend it on your next purchase or let it expire.
• Pending withdrawals — wait for them to settle (usually within 10 minutes during banking hours).

The Delete button will block the request and show the relevant balance until your wallet is at ₦0.

Email [email protected] and a member of the ClassFundz team will get back to you within one business day.