ClassFundz support
Help when you need it.
Get help with your account, class collections, products, withdrawals and transactions. Our team will help you find the quickest next step.
Email support
[email protected]
Best for account and transaction enquiries
Get help faster
Tell us what happened.
Include your registered email or phone number, the transaction reference, and a short description of the issue. Screenshots are helpful when they do not contain sensitive information.
Protect your account
ClassFundz support will never ask for your password, wallet PIN or one-time password. Do not send your complete NIN or BVN over email or chat.
Common questions
A payment is pending
Do not pay again immediately. Send us the transaction reference so we can trace the payment with the provider.
Class products and collections
Include the class, product name and purchase reference when asking about payment or item collection.
Class withdrawals
Share the withdrawal reference and destination bank. Provider downtime can occasionally delay settlement.
Account access
Use Forgot password on the sign-in screen first. Contact us if you no longer have access to your registered email.
Account and legal
Review how we protect your information or request permanent deletion of your ClassFundz account.